Refundsand Billing
1. Who bills you
Card payments on Let'sText are processed by CCBill, our authorized payment processor and billing agent. Your card statement shows a charge from CCBill. CCBill handles your card details, and Let'sText never sees or stores them.
Billing support: for questions about a charge, cancellations or refunds, contact us at support@letstextapp.com or CCBill directly at https://support.ccbill.com.
2. Subscription refunds
You may request a refund of a subscription charge within 14 days of the most recent billing event, as long as the account has not been used during that period to send paid creator content or unlock pay-per-view media.
3. Final sales
The price and the item are shown before you pay, inside the conversation and on the checkout page.
4. How to cancel or request a refund
- Open the self-service cancellation page at letstextapp.com/cancel-subscription.
- Enter the email address used at checkout, plus the last four digits of your card or your CCBill transaction ID.
- Cancellation stops future renewals immediately. You keep access until the end of the paid period.
Approved refunds are issued by CCBill to your original payment method and usually arrive within 5 to 10 business days.
5. Chargebacks
Please contact us before disputing a charge with your bank. We usually resolve billing questions within one business day. We participate in Visa and Mastercard dispute programs and may provide transaction history, device signals and delivery records to issuing banks. Unauthorized or fraudulent chargebacks may result in account suspension.
6. Contact
support@letstextapp.com. We typically respond within one business day.